Last Updated: 12-11-2024

At Glimto, we strive to ensure a satisfying shopping experience. Our Cancel & Return Policy outlines the terms for order cancellations, returns, and refunds. Please read carefully before making a purchase.

1. Order Cancellation

  • Before Shipment: You can cancel your order before it is shipped by contacting our customer support team. Once your cancellation request is approved, we will initiate a full refund to your original payment method.
  • After Shipment: If your order has already shipped, it cannot be canceled. In such cases, you may still be eligible to return the item once it arrives (see Return Policy below).

To cancel an order, please reach out to our customer support team at:

2. Return Policy

If you are not fully satisfied with your purchase, we offer a return policy for certain items under the conditions specified below:

  • Eligibility for Returns:
    • The product must be unused, undamaged, and in its original packaging.
    • Returns must be initiated within 3 days of receiving the product.
    • Certain items, such as custom-made products, sale items, or final-sale products, are not eligible for returns.
  • How to Initiate a Return:
    • To initiate a return, please email us at support@glimto.com with your order number and reason for return.
    • Once your return is approved, we will provide you with the return shipping instructions.
  • Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. In such cases, we will cover the shipping fees.
    • We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee receipt of returned items.

3. Refund Policy

Once we receive your returned item, we will inspect it and process your refund based on the following conditions:

  • Inspection and Approval:
    • Upon receiving your return, we will inspect the product to ensure it meets our return criteria (unused, undamaged, in original packaging).
    • If your return is approved, we will process your refund to your original payment method within 3 business days.
  • Non-Refundable Fees:
    • Shipping fees (for both delivery and return) are generally non-refundable unless the return is due to a defective or incorrect item.
  • Refund Processing Time:
    • Please allow 5-7 business days for the refunded amount to appear in your account after the refund has been processed, depending on your bank or payment provider.

4. Damaged or Defective Items

We take utmost care to ensure that you receive your items in perfect condition. However, if you receive a damaged or defective item, please follow these steps:

  1. Contact us within 48 hours of receiving the product.
  2. Provide clear photos of the damaged or defective item and a description of the issue.
  3. We will review your request and offer a replacement, exchange, or refund based on availability and the nature of the damage.

5. Exchange Policy

  • Product Exchanges:
    • We currently do not offer exchanges. If you need a different item, we recommend initiating a return for the original product (if eligible) and placing a new order for the item you prefer.

6. Contact Us

If you have any questions regarding our Cancel & Return Policy, please feel free to reach out:

  • Email: support@glimto.com
  • Phone: ..
  • Address: Outside Usta bari near dharnidhar mahadev temple, Sri ram sir road, 334001, Bikaner, Rajasthan, India